Terms and Conditions

Introduction and License

True Fortune is operated under a license issued by the Government of Curacao. Our services include providing a platform for online pokies, live dealer games, and other casino-related activities. By accessing and using our services, you acknowledge and agree to the terms set forth herein.

Eligibility

To use our services, you must be at least 18 years of age. We do not permit individuals under this age to create an account or participate in any gaming activities. Additionally, users from jurisdictions where online gambling is prohibited, including but not limited to certain regions in Australia, are not eligible to use our services.

Account Rules

• Each user is permitted to create only one account. Creating multiple accounts is strictly prohibited and may result in account suspension or termination.
• Users are required to complete Know Your Customer (KYC) verification as part of the registration process. This may involve submitting identification documents and proof of address.
• You are responsible for maintaining the confidentiality and security of your account information, including your password. Any unauthorized use of your account is your responsibility.
• If you suspect any unauthorized access to your account, you must contact the support team immediately.
• True Fortune reserves the right to investigate any account misuse or suspicious activity, which may result in account restrictions or closure.

Deposits and Withdrawals

• Users may deposit funds into their accounts using various payment methods available on the platform. All deposits must originate from accounts in the user’s name.
• Withdrawals will be processed within a reasonable timeframe, typically within 24 to 72 hours, subject to verification procedures.
• All transactions are subject to applicable anti-money laundering (AML) laws and regulations. True Fortune is committed to ensuring compliance with these obligations.
• Users may be required to provide additional documentation to complete withdrawal requests, and failure to comply may result in delayed processing.
• It is the user’s responsibility to ensure that the payment method chosen for withdrawals is valid and under their name.

Prohibited Activities

True Fortune strictly prohibits the following activities:

• Cheating or colluding with other players.
• Engaging in fraudulent behavior or attempting to manipulate gameplay.
• Abusing bonuses or promotional offers by exploiting loopholes or system errors.
• Using bots, automated systems, or any unauthorized software to gain an advantage.
• Any attempt to manipulate the platform or gameplay in an unauthorized manner.

Limitation of Liability and Termination

• True Fortune reserves the right to suspend, restrict, or permanently close user accounts at its discretion, particularly in cases of violation of these Terms and Conditions, regulatory requirements, or suspicious activities.
• In the event of account termination, users will forfeit any remaining balance in their accounts, subject to compliance with applicable laws.
• True Fortune is not liable for any indirect, incidental, or consequential damages arising from the use of or inability to use our services.

Bonus Terms

• Bonuses and promotions offered by True Fortune are subject to specific terms and conditions, which will be outlined at the time of the promotion.
• Users must meet wagering requirements and other conditions to qualify for bonuses. Failure to comply will result in the forfeiture of bonus funds and any associated winnings.
• True Fortune reserves the right to modify or cancel any promotions at its discretion.

Fair Play and Game Integrity

• True Fortune is committed to fair play and game integrity. All games are regularly tested and monitored to ensure compliance with industry standards.
• Users are expected to engage in fair gaming practices and report any suspicious activity to the support team.

Fraud Prevention and Security Monitoring

• True Fortune employs advanced security measures and monitoring systems to detect and prevent fraudulent activities.
• Users are encouraged to follow safe gambling practices and report any anomalies or concerns regarding their accounts.

Dispute Resolution and Complaint Handling Process

• In the event of a dispute, users are encouraged to contact the support team for resolution. Complaints will be addressed in a timely and fair manner.
• If a resolution cannot be reached, users may request an independent review of the matter, which will be conducted in accordance with relevant regulations.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures

True Fortune is committed to promoting responsible gambling. Users are encouraged to set limits on their gambling activities, including deposit limits, loss limits, and session time limits. The platform provides tools to help users manage their gambling behavior effectively. Users may also self-exclude from the platform for a specified period if they feel that gambling is becoming a problem.

• Users seeking support for gambling-related issues are encouraged to contact local support services or helplines.

By using True Fortune, you agree to abide by these Terms and Conditions and acknowledge the importance of responsible gambling practices.