Privacy Policy

True Fortune is committed to protecting the privacy and personal information of its users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with applicable data protection laws and regulations, including those relevant to the online gambling industry in Australia. By using our services, you consent to the data practices described in this policy.

License Information

True Fortune operates under a license issued by the Government of Curacao. This license ensures that we adhere to strict standards of fairness and security in our gaming operations. We are committed to maintaining a responsible gaming environment while complying with all relevant legal obligations.

Data Collection

We collect various types of personal data to provide our services effectively. The categories of data collected include:

• Registration Data: Information such as your name, date of birth, address, and contact details that you provide when creating an account.
• Payment Details: Information related to your financial transactions, including credit/debit card numbers and bank account details, necessary for processing deposits and withdrawals.
• Technical Logs: Details such as your IP address, browser type, operating system, and device information collected automatically to enhance your user experience and maintain security.
• Cookies: Small data files stored on your device that help us improve our website functionality and track performance.

Purpose of Data Usage

The personal data we collect is used for various purposes, including:

• Account Management: To create and manage your account, verify your identity, and provide customer support.
• Marketing Communication: To send you promotional materials, newsletters, and other information about our services, where you have opted to receive such communications.
• Anti-Fraud Checks: To monitor transactions and detect any suspicious activity to protect the integrity of our platform and ensure the safety of our users.
• AML Compliance: To fulfill our legal obligations regarding anti-money laundering regulations, ensuring that we maintain responsible gaming practices.
• KYC Procedures: To comply with Know Your Customer regulations, verifying your identity to prevent underage gambling and fraudulent activities.

Data Sharing

We may share your personal information with third parties in the following circumstances:

• Payment Providers: To facilitate transactions and manage deposits and withdrawals, we may share your data with financial institutions and payment processing companies.
• Verification Partners: We may engage third-party services to assist with identity verification and compliance checks required by law.
• Regulatory Authorities: We may disclose your information to government or regulatory bodies as required by applicable law or to protect our rights and the rights of others.

User Rights

You have certain rights regarding your personal data, including:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
• Right to Restrict Processing: You have the right to request restrictions on the processing of your data under certain circumstances.

To exercise any of these rights, please contact our support team.

Cookie Policy

Cookies are essential for the functioning of our website and enhancing your user experience. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the basic functionality of our site and enable you to navigate the platform and use its features.
• Analytical Cookies: These cookies help us understand how our platform is used by collecting information about user behavior and performance tracking.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, and disclosure. Our security measures include encryption, firewalls, and secure server hosting. Despite these measures, we cannot guarantee the absolute security of your data, and you use our services at your own risk.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations, resolving disputes, and enforcing our agreements. When your data is no longer needed, we will securely delete or anonymize it.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a notice on our website or through other communication channels. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

For any inquiries or concerns regarding this Privacy Policy or our data practices, please reach out to our support team. We are committed to addressing your questions and ensuring your privacy rights are respected.

This Privacy Policy was last updated in October 2023.